If something goes wrong with your website, it’s not just a loss in sales or a break in customer trust that hurts your business: your team takes a hit, too.
A study from UC Irvine discovered that it can take personnel a further 23 minutes to mentally recover from an interruption caused by fixing an issue.
SHIFT’s easy to use, stable and secure – and its ability to roll back user errors quickly and efficiently – is one means of avoiding this, but we know the importance of giving you support whenever you need it. That’s why with us, you get direct, 24/7 support every day of the year.
Most e-commerce platform providers don’t provide support like we do; instead, they’ll push you through non-technical customer service reps, force you to look for problems across vast forums of conflicting opinions, or require you to contact certified partner agencies that charge by the hour. Sometimes, if they’re available at all, if the issue happens out of their business hours.
Every single one of SHIFT’s plans includes 24/7 telephone support for critical issues.
All the while, you’re losing money, morale is dipping, and customers get more and more frustrated.
Every single one of SHIFT’s plans includes 24/7 telephone support for critical issues, putting you in direct contact with an engineer directly involved in the build and constant improvement of the SHIFT platform.
What’s more, minor issues, questions and feedback can be sent to the SHIFT team via email for timely responses, should you prefer to contact us this way.
SHIFT is always here to help you, from the moment our partnership begins.