Empowering retailers with expert analysis
Free and impartial reports, based on independent, bespoke research, to help move your business forwards
The SHIFT State of Marketplaces Report
SHIFT’s State of Marketplaces Report explores over 40 global marketplaces across a diverse range of international markets. It provides businesses with a detailed analysis of these opportunities across the world, giving businesses the information they need to make an informed decision about why, how and where they can embrace this crucial ecommerce model.
Our Latest InsightsView All
The SHIFT On-Site Search Score
This study assesses the gap between consumer expectations of retailers’ on-site search and the reality of their capabilities. It uses an exploratory survey of 1,500 British customers to gauge demand, followed by the SHIFT On-Site Search Score, a bespoke test that ranks the ability of 40 British retailers to serve visitors across a variety of metrics.
The 2019 State of Retail Report
SHIFT’s 2019 State of Retail Report contains what we believe to be the largest consumer survey ever produced about the state of omnichannel retail in the UK. In January 2019, we asked over 11,000 British consumers what they believed to be the most important services that omnichannel businesses could offer in order to meet their expectations.
The 2019 Retail Experience Score (RES) 100
The first Retail Experience Score 100 analyses 100 of the UK’s foremost omnichannel companies, reflecting a diverse range of the British high street’s sectors and industries. This extended, cross-sector insight is released ahead of one of the toughest years predicted for British commerce.
The 2018 Retail Experience Score (RES) Fashion Analysis
SHIFT’s Retail Experience Score (RES) calculates how well an omnichannel business provides services to its customers. It is based on a bespoke algorithm which, utilising SHIFT’s own findings regarding consumer demand, numerically analyses the quality of services fashion retailers offer.