Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

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The 2019 Retail Experience Score (RES) 100

The 2019 Retail Experience Score (RES) 100

The first Retail Experience Score 100 analyses 100 of the UK’s foremost omnichannel companies, reflecting a diverse range of the British high street’s sectors and industries. This extended, cross-sector insight is released ahead of one of the toughest years predicted for British commerce.

By the numbers

  • 42% provide free 48-hour C&C, despite overwhelming demand from consumers
  • 1 in 5 offers reliable stock check, proving it's still rare in the UK
  • 10% give free standard delivery, despite heavy competition from pure-play ecommerce rivals
RES-2019-WIDE

Once a customer experiences a better level of service, they expect it from everyone else – and the RES 100 shows those trailblazing retailers separating themselves from the pack.

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The 2019 Retail Experience Score (RES) 100

The RES 100 analyses 100 of the UK’s foremost omnichannel companies, reflecting a diverse range of the British high street’s sectors and industries.