Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

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The 2018 Retail Experience Score (RES) Fashion Analysis

The 2018 Retail Experience Score (RES) Fashion Analysis

SHIFT’s Retail Experience Score (RES) calculates how well an omnichannel business provides services to its customers. It is based on a bespoke algorithm which, utilising SHIFT’s own findings regarding consumer demand, numerically analyses the quality of services fashion retailers offer.

By the numbers

  • 64/100 The highest score in the RES; only one company scored above 50
  • 4 days Average standard delivery time (at an average cost of £3.53)
  • 45% of retailers have store stock check; 89% of these could only estimate
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The RES acts as a barometer for current performance and shows how certain investments can transform a low service level into a market-leading proposition.

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The 2018 Retail Experience Score (RES) Fashion Analysis

SHIFT’s Retail Experience Score (RES) calculates how well an omnichannel business provides services to its customers.