Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

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The 2018 State of Omnichannel Retail Report

The 2018 State of Omnichannel Retail Report

In the first SHIFT report − the biggest of its kind − we focus our sights on one of the most important factors in modern retail: the omnichannel experience.

By the numbers

  • 71% said specific store stock check was "important" or "extremely important"
  • 41 hours Average ready time for C&C orders (based on the leading 100 UK retailers)
  • 25% of offline shoppers want fraud guarantees to convince them to buy online
SR-WIDE

We explore which aspects of omnichannel are considered to be the most important by British consumers, and examine the correlation between awareness of, and demand for, certain services.

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SR-2018-2

The 2018 State of Omnichannel Retail Report

In the first-ever SHIFT report − the biggest of its kind − we focus our sights on one of the most important factors in modern retail: the omnichannel experience.