Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

Want to learn more about what SHIFT can do for you?
Contact partnerships@shiftretail.com or call 0800 302 9464

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The 2019 State of Retail Report

The 2019 State of Retail Report

SHIFT’s 2019 State of Retail Report contains what we believe to be the largest consumer survey ever produced about the state of omnichannel retail in the UK. In January 2019, we asked over 11,000 British consumers what they believed to be the most important services that omnichannel businesses could offer in order to meet their expectations.

By the numbers

  • 43% of respondents believe customer service has worsened in the last decade
  • 9 in 10 say C&C must be free; two in three won't shop with retailers that charge for it
  • 62% say shops must work harder to make the time and cost of a visit worthwhile
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The resounding message from British consumers is that they’re still waiting for traditional retailers to give them a compelling reason to make a journey to the high street, and our research shows there are huge benefits to be gained from delivering against this expectation.

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The 2019 State of Retail Report

SHIFT’s 2019 State of Retail Report contains what we believe to be the largest consumer survey ever produced about the state of omnichannel retail in the UK.